RETURNS AND EXCHANGES
If you’re unhappy with the products you received from Temptations Lingerie and Swimwear online store, simply Contact us first and return them within 10 working days of delivery and we’ll happily provide an exchange or refund.
Sale items: all items on sale are not returnable or refundable.
Your products must be in the condition you received them:
- Intact, with tags attached
- Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
- Unfortunately, we will be unable to accept the return if the product is damaged.
- Swimwear must have the hygiene sticker still in place in order to return.
- Please note: if you choose to send your items back to us, your original delivery fee is non refundable
If for any reason you would like to return your product, here are your options:
Take the product to our retail store and our staff will help you find your perfect fitting lingerie.
We’re happy to accept Online returns in store, as long as you have your confirmation email and invoice slip from inside your package.
Pack all products and the original invoice inside a secure carton or reuse the original packaging and post to:
Temptations Lingerie and Swimwear – Returns
119 Maunganui Road
MOUNT MAUNGANUI 3116
For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.
Processing Refunds & Exchanges
Once received, we will inspect and process the products. Please allow up to 14 days for us to receive your product and action your return request.
We will gladly cover the cost of delivering your new product if you have requested an exchange.
Please note, if an exchange is requested for a different item than the one returned, it will be sold at the Online price displayed at the time of processing.
Any refunds required will be processed back via your original form of payment. Please note, delivery charges are non-refundable.
If an exchange item is out of stock, you will be notified via email and a refund via your original form of payment will be issued.
Need more information? Contact us.